Our Terms

C h a r m a é

The following terms and conditions may be amended or modified at anytime without any prior notice to an individual. By using this site, you acknowledge & agree to these terms and conditions. If you would like any further information or clarification of these terms and conditions please contact us at enquiry@charmae.com.au


Please be aware the size guide is general and sizes will vary depending on the silhouette and fabrication of the individual garment.
Please don’t hesitate to contact us on enquiry@charmae.com.au for any fit enquiries.


  • Each garment is individually tested and are labelled with care instructions accordingly. You can also find the care instructions outlined in the details for each item online.
  • Leather and suede pieces are to be specialty dry cleaned only
  • In the circumstance the care instructions are not followed we are unable to accept returns/exchanges or replacements.


  • All pricing noted on our website are in AUD this is the Australian Dollar.
  • C h a r m a é  reserves the right to make a change to pricing, our product availability and the description content at any time online.
  • C h a r m a ê  reserves the right to make changes to special offers, sale periods and content of sale items at any time.
  • C h a r m a é  reserves the right to alter pre-order delivery dates at any time and will accept change of purchase if this date is no longer suitable on your pre-order purchase.


  • C h a r m a é  attempts to display all products on line as accurately as able.
  • All styles, colours and fits are represented as accurately as able however we cannot guarantee that the colours, styles and fits are an exact match to  product.
  • We strive to ensure sufficient stock is available on listed items, however occasionally we do sell out fast. If the item you purchased is not available we will notify you personally by the provided email address on the order and any change will be reflected on the order total.


  • Our customers privacy is extremely important to C h a r m a é.
  • All information collected by C h a r m a é  is to be used solely for the order processing.
  • Subscription details will be solely used for informing our valued customer of our latest offers and exclusive offers to our members only.
  • Subscribers may cancel their email subscriptions at any time by following the simple unsubscribe link at the bottom of any C h a r m a é  email sent to your email address of subscription.
  • Your information is secure through our online store and any personal details will be protected by C h a r m a é. We take responsible care in ensuring our site is secure at all times.
  • In any case of negligence by a third party outside of C h a r m a é  we can not be held liable for any loss you may suffer to any data you provide from unauthorised access or ordering from our website.
  • C h a r m a é  is actively seeking to always comply with Australian privacy laws in order to maintain your privacy at all times.
  • For any further information on Australian privacy laws please visit privacy.gov.au


  • Copyright and Intellectual property of Website design, content, text, graphics, style information and other materials displayed or downloaded are the property of C h a r m a é.
  • All trademark, photography, product design are the property of C h a r m a é
  • The content on our website is protected by Australian and International Trademark and Copyright laws.
  • For authority to use any content from our website please send us a note to enquiry@charmae.com.au
  • We do understand that you may wish to use our imagery for blogs or social media which is permitted provided that credit is given with a link to our Insta: @charmaethelabel and website charmae.com.au
  • Any unauthorised use of information, product or any content released on our website will be a violation of trademark, copyright, privacy laws and laws of publicity.
  • For any information on our T&C please contact enquiry@charmae.com.au.